Question 1

What does a Meldrune virtual employee do?

Accepted Answer

A Meldrune virtual employee answers website inquiries, qualifies leads, captures useful context, proposes appointment requests, follows up, and hands complex conversations to your team.

Question 2

Which languages do customer conversations support?

Accepted Answer

Current customer conversations support German, English, Hungarian, and French. The public chat carries the selected website language into the conversation and its handoff flow.

Question 3

How are inquiries answered, qualified, and recorded?

Accepted Answer

The virtual employee gives a first response, asks the questions needed to understand the request, and records the conversation context and qualification details so the next person can act on them.

Question 4

When does a human handoff happen, and what context is passed on?

Accepted Answer

A handoff happens when a conversation needs judgment, involves a complex request, or reaches a point where your team should take over. The relevant conversation and qualification context are passed along instead of leaving your team to reconstruct the exchange.

Question 5

Does an appointment request confirm or reserve a time immediately?

Accepted Answer

No. An appointment request records a preferred time for team review. It remains pending until the team confirms or declines it, and submitting a request does not reserve the slot or provide an instant confirmation.

Question 6

Where can we discuss pricing and third-party integrations?

Accepted Answer

Pricing and the suitability of third-party integrations are discussed through the inquiry or appointment-request flow. Meldrune does not promise a specific integration before the team understands your workflow.